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Unleash Business Expansion with a Multi-Channel Solution as an Alternative to WATI

Seeking alternatives to WATI that can handle intricate business processes and offer support for a wider array of messaging platforms? You’re in the right spot! In this blog post, we’re thrilled to introduce you to Leadshouse, a robust omnichannel alternative to WATI designed to elevate customer communication.

WATI Alternative: WATI vs Leadshouse

WATI and Leadshouse are platforms dedicated to facilitating customer interactions for businesses. They share common features like providing businesses with tools to automate conversations, deliver broadcasts, and obtain conversation reports.

However, their design objectives cater to different business needs. Leadshouse was developed with a focus on businesses seeking to streamline multiple messaging channels and accounts within a unified platform. It equips larger enterprises with the tools to manage and orchestrate conversations across these channels.

In contrast, WATI is tailored specifically for the WhatsApp Business API, limiting businesses to a single channel. If your business relies solely on WhatsApp for customer communication, WATI might seem sufficient. However, this may not be the case if you operate in regions where WhatsApp isn’t the sole dominant messaging app. You could miss opportunities to reach existing and potential customers who frequent social media platforms like Facebook and Instagram.

Now, let’s delve into how Leadshouse’s capability to support multiple channels can better suit your business requirements.

WATI Alternative: Is Leadshouse a Better Choice for Your Business

Leadshouse is customer conversation management software meticulously designed to enhance customer experiences, cultivate brand loyalty, and boost business revenue. It has been instrumental in helping businesses worldwide generate more qualified leads, enhance sales conversions, and achieve remarkable customer satisfaction.

In the upcoming sections, we’ll explore how you can attain success with Leadshouse.

Centralize All Messaging Channels for Seamless Customer Interactions

Relying on a single messaging channel has its drawbacks, including the risk of losing communication with customers if that channel experiences downtime, the potential exclusion of customers who prefer other channels, and the imposition of a single channel for customer outreach.

If managing multiple channels seems daunting, consider centralizing them on Leadshouse, which allows you to receive all messages in a single omnichannel inbox.

Connect WhatsApp, Facebook Messenger, Instagram DM, and More

Leadshouse enables the connection of a wide array of popular messaging channels preferred by your customers. As a WhatsApp Business Solution Provider, you can leverage the official WhatsApp API in conjunction with messaging channels such as Facebook Messenger, Telegram, Viber, Google Business Messages, Instagram, and even traditional channels like email and SMS.

Leadshouse: A WATI alternative that supports all popular messaging channels

Additionally, you can manage multiple channel accounts, such as individual WhatsApp accounts or numbers for each branch or outlet. Leadshouse supports native channel features like sending emojis, voice messages, and more, making customer conversations authentic and casual.

Integrate Custom Channels like In-App Chat, Chats from E-Commerce Platforms, and More

One of the distinctive advantages of Leadshouse is its ability to integrate custom channels. If your business uses its messaging app or relies on native inboxes from e-commerce platforms, you can seamlessly integrate them within Leadshouse.

The custom channels integration empowers you to connect any channels with an open API to the platform, allowing you to manage messages from multiple touchpoints within a single omnichannel inbox.

Merge Conversations from WhatsApp, Facebook Messenger, and Other Channels in a Single Thread

Businesses operating on multiple channels must provide an omnichannel experience. One way to achieve this is by recognizing returning customers, regardless of the channel they choose to engage with.

With Leadshouse, businesses can unify customer profiles by merging conversations from different channels with the same customer into a single thread. For instance, if a customer previously messaged you on WhatsApp but now chooses to connect via Telegram, the conversations can be merged, providing context effortlessly.

While WATI allows you to host multiple WhatsApp Business Accounts and phone numbers, it lacks a mechanism to prevent segmented conversations across them. When a customer messages two different WhatsApp accounts for different brand outlets, it cannot identify the customer as an existing contact.

Now that you have a grasp of how Leadshouse offers an omnichannel experience, let’s explore how to handle inbound conversations effectively.

Assign and Manage Agents Effectively with Automation

Automating conversations is pivotal, especially when businesses handle high message volumes from various channels or accounts. Nonetheless, customers often prefer human agents to address complex issues.

To strike a balance, businesses can combine strategies by integrating automated messages with human agent support. By swiftly assigning customers to agents based on their identified needs, businesses can deliver both the efficiency of automation and the personal touch of human interaction.

Automation plays a significant role in ensuring these processes operate seamlessly. Therefore, businesses need a platform with robust automation capabilities. Let’s delve into what Leadshouse offers in this regard.

Streamline Processes in One Visual Workflow Automation Builder

Unlike many other platforms, including WATI, which can have complex automation setup procedures, Leadshouse’s Workflow automation builder presents a single visual Workflow for automating intricate business processes.

WATI Alternatives: Streamline processes in one visual workflow automation builder on Leadshouse

This unified approach allows you to plan, design, and implement workflows from start to finish with any level of complexity, whether it’s automating FAQs, routing chats, escalating cases, creating deals or tickets in CRMs, or other tasks. You can start from scratch or employ templates.

Managers can also simplify workflows for intricate tasks and empower agents to execute them effortlessly while interacting with customers.

Distribute New Conversations Equally Among Agents or to Agents with the Fewest Open Conversations

Businesses have two options for automatically assigning new conversations on Leadshouse: they can opt for round-robin distribution to ensure an even workload, or they can assign them to agents with the fewest open conversations. Round-robin assignments guarantee that each sales agent has an equal chance to convert leads and earn commissions.

Assigning agents with the fewest conversations enables businesses to offer a superior customer experience by connecting customers with available agents promptly, thereby reducing wait and resolution times.

Leadshouse: The alternative to wati.io with advanced auto-assignment logic

Assigning agents with the fewest conversations enables businesses to offer a superior customer experience by connecting customers with available agents promptly, thereby reducing wait and resolution times.

Allocate Returning Customers to the Previous Handling Agent

Leadshouse allows businesses to assign new customers to a different agent and direct returning customers, with a history of interactions, to the same agent who previously handled their case.

This approach equips agents with the context to address recurring or related issues, fostering long-term customer relationships. Consequently, customers receive a more personalized and efficient support experience.

Leadshouse: The WATI alternative that auto-assigns based on a customer’s conversation history

This approach equips agents with the context to address recurring or related issues, fostering long-term customer relationships. Consequently, customers receive a more personalized and efficient support experience.

Designate Dedicated Agents for High-Value Leads and Customers

To prioritize high-value customers, who significantly contribute to revenue, businesses typically assign them a dedicated agent as their primary point of contact.

These agents work closely with the customer, understanding their goals or desires, and providing guidance and support to help them achieve their desired outcomes.

Given that high-value customers are pivotal to a business’s success, it is imperative that companies minimize any difficulties or inconveniences they may encounter while interacting with their brand. For instance, Leadshouse promptly identifies and directs high-value customers to their dedicated agent without necessitating specific keyword input. This eliminates the need for customers to spend extra time typing out specific keywords, as they would with WATI.

Leadshouse: The WATI alternative that supports dedicated agent assignment

Next, we’ll delve into how Leadshouse facilitates sending promotional messages and initiating conversations with your customers.

Disseminate Promotional Messages Across Multiple Channels

Limiting your business to one marketing channel can lead to missed opportunities to expand its reach and generate more sales and revenue.

This is particularly relevant for businesses that acquire customers primarily through websites, social media, or other e-commerce platforms, as customers may have varying preferences for messaging channels.

To overcome this, businesses must adopt a multi-channel marketing approach that enables them to interact with customers across different platforms.

Broadcast on WhatsApp, Facebook Messenger, Telegram, and More

With Leadshouse, businesses can send broadcast messages across multiple channels, including SMS, WhatsApp, Facebook Messenger, Telegram, LINE, and Viber. They also have the option to send broadcast messages on the last channel a customer has interacted with them on.

Businesses can personalize, schedule, and send broadcast messages to target audiences on the channels customers are most active on, tailoring messages to each channel’s unique features and audience, and even confirming which channels their target audience is on.

Gain Insights into your Marketing Performance with Broadcast Analytics

To gauge the success of your marketing campaigns, obtain insights and data to enhance your next campaign’s strategy.

To gauge the success of your marketing campaigns, obtain insights and data to enhance your next campaign’s strategy. By analyzing the performance of previous campaigns, businesses can determine the best marketing approach for their business, understand their audience’s behavior and preferences, and optimize their messaging, targeting, and channels accordingly.

Get insights into your marketing performance with broadcast analytics

By analyzing the performance of previous campaigns, businesses can determine the best marketing approach for their business, understand their audience’s behavior and preferences, and optimize their messaging, targeting, and channels accordingly.

Get insights into your marketing performance with broadcast analytics

With Leadshouse, you can trigger promotional messages based on customer actions on external platforms like Shopify.

For instance, if a customer adds items to their cart but doesn’t complete the purchase, you can send an abandoned cart message on their preferred channel with a discount or other incentives.

Customers can select pre-determined reply buttons or send a response and be connected to an agent automatically. This way, customers can easily get what they want, enhancing the customer experience and satisfaction.

Leadshouse: WATI alternative that supports advanced promotional messaging capabilities

Customers can select pre-determined reply buttons or send a response and be connected to an agent automatically. This way, customers can easily get what they want, enhancing the customer experience and satisfaction.

Now that we’ve demonstrated how Leadshouse enhances business communication, let’s explore the advantages of using a reliable platform.

Attain Great Success with a Trustworthy Platform and Customer Support

Companies rely on platforms such as WATI and Leadshouse to drive their business operations and customer communication. Hence, platform reliability and excellent customer support from these solution providers are crucial.

In this context, it is worth exploring how Leadshouse’s dependable customer support and high uptime can benefit businesses.

Robust Platform Stability for Consistent Operations

Having a reliable platform is crucial for maintaining consistent operations, especially when businesses heavily depend on a platform for customer communications.

Unlike WATI, which is known to slow down under high message volumes, Leadshouse can handle it without downtime. This allows your operations to run smoothly, giving you time to promptly address customer queries and issues, ultimately increasing satisfaction.

Receive Swift Assistance with 24/5 Conversational Support

Leadshouse provides round-the-clock customer support from Monday to Friday, ensuring you can get help whenever you need it. Our support team offers assistance in various languages, including English, Chinese.

You can receive comprehensive assistance that covers a range of issues, including platform navigation, billing queries, bug troubleshooting, and more. With our efficient support, you can focus on growing your businesses with the confidence that any obstacles you face will be resolved quickly and competently.

Leadshouse: The WATI alternative for businesses seeking reliable customer support

It’s important to note that WATI is known for its below-average customer support, available from Monday to Friday, 9 am to 5 pm Indian Standard Time. It only provides support via email or WhatsApp.

Moreover, its WhatsApp support does not make it easy to connect with an agent, which can be frustrating when dealing with complicated issues.

Receive Dedicated Support from A Customer Success Manager

If your business has complex needs, opting for the Leadshouse Enterprise plan automatically grants you a dedicated customer success manager to help you maximize the platform’s potential.

These experts specialize in providing personalized support, including planning and setting up workflows, integrating third-party tools through webhooks and APIs, and more.

Leadshouse: Work with a dedicated customer success manager for better results

With a dedicated customer success manager on board, you can achieve success like many of our customers. Now that you’re familiar with Leadshouse capabilities, let’s explore how our pricing plans offer better value compared to WATI’s.

The Best Solution for Maximum Value

To help you determine which platform provides the greatest value, we will compare the most affordable plans offered by WATI and Leadshouse in this section.

Entry-Level Plan: Leadshouse vs WATI

At first glance, WATI’s $40 plan may appear cheaper compared to Leadshouse’s $79 Team plan. However, businesses using WATI are limited to communicating only via WhatsApp, and they receive only 5 user seats. If you have 10 team members, you’ll need to pay an additional $30 per agent, totaling up to $190.

In contrast, Leadshouse allows you to connect up to 11 messaging channels and provides businesses with 10 user seats. This means that with 10 users on WATI, you’re paying $111 more than the Leadshouse $79 plan to communicate with customers on a single channel.

Regarding automation, both WATI and Leadshouse offer similar capabilities. For instance, WATI provides 10 flows and 50 automation steps per flow, while Leadshouse’s Workflow automation builder offers 5 Workflows and 100 steps per Workflow. However, WATI’s Standard plan only allows basic automation, such as sending automated messages, asking automated questions, and setting conditions for the automated questions. With Leadshouse’s Team plan and the number of steps per Workflow, you can automate complex business processes. Additionally, WATI applies around a 20% markup on WhatsApp’s conversation-based pricing, and businesses are limited to 5 broadcasts per month. Next, we’ll examine how user-friendly the plans are for rapidly growing businesses.

Value-Packed Plan for Rapidly Growing Businesses

WATI’s plans are structured around the number of agents. Both its $40 Standard and $80 Pro plans provide access to a maximum of 5 seats, with each additional user incurring a charge of $30.

The distinctions between their fixed plans lie in the $80 Pro plan, which offers advanced automation, more flows, Google Sheets integration, and up to 10 webhooks.

Leadshouse’s $79 Team plan and the $249 Business plan grant access to 10 and 25 seats respectively. Additionally, we offer custom plans that can be tailored to your specific business requirements. In summary, Leadshouse provides more comprehensive plans for mid- to large-sized businesses and fast-growing enterprises, offering more channels, advanced automation, and more at a competitive price. Now that you understand how WATI and Leadshouse pricing functions, let’s explore why you need Leadshouse.

WATI Alternatives: Why Leadshouse

While WATI and Leadshouse share similar features on the surface, WATI’s capabilities center around one channel—WhatsApp. In contrast, Leadshouse stands out as one of the most versatile customer conversation management software options available. It supports the highest number of channels while preventing isolated conversations across platforms. Its adaptable Workflow automation and integrations empower businesses to streamline their operations in one place.

Leadshouse is especially well-suited for large businesses or those handling high message volumes, as it boasts high uptime. We provide top-tier support at no cost, available 24/5, while Enterprise users enjoy the benefit of a dedicated customer success manager.

All of this enables businesses to create superior customer experiences, cultivate customer loyalty, and ultimately drive revenue.

If you’re considering transitioning from WATI to Leadshouse, simply reach out to our support team for guidance on the migration process. You can migrate your WhatsApp API while retaining the same WhatsApp API number.

Connect all your customers’ preferred channels and leverage potent automation to facilitate conversations and refine business processes today. Ready to get started with Leadshouse? Visit our website today to experience it firsthand.

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