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A Sturdy Alternative to MessageBird with Comprehensive Support for Every Instant Messaging Channel

You’re likely here because you’re seeking alternatives to MessageBird or MessageBird substitutes that enable the full potential of instant messaging channels. While MessageBird has been in operation for over a decade, it may not be the optimal choice for every business. This article will introduce you to Leadshouse, a robust MessageBird option designed to assist businesses in elevating customer communication through messaging.

Substitutes for MessageBird: Leadshouse vs MessageBird

MessageBird and Leadshouse are platforms that assist businesses in streamlining their communication channels and interacting with customers. They provide similar functionalities, including omnichannel chat widgets, chat automation, and more.

Although both platforms were created with large businesses in mind and boast powerful features to meet their requirements, their primary emphasis varies.

MessageBird was initially tailored for SMS, excelling in that domain and frequently employed for SMS messaging. Leadshouse, on the contrary, was explicitly designed for instant messaging channels, aligning its capabilities with that focus. Now that you have an understanding of their strengths, let’s delve into how Leadshouse might be a superior MessageBird alternative for your business.

MessageBird was initially tailored for SMS, excelling in that domain and frequently employed for SMS messaging. Leadshouse, on the contrary, was explicitly designed for instant messaging channels, aligning its capabilities with that focus.

Now that you have an understanding of their strengths, let’s delve into how Leadshouse might be a superior MessageBird alternative for your business.

Substitutes MessageBird: Is Leadshouse a Better Solution for Your Business?

Leadshouse is a customer conversation management software that aids businesses in enhancing customer experience and cultivating brand loyalty through messaging.

It has empowered businesses globally to dispatch notifications to a regional audience, acquire more qualified leads, boost sales conversions, and attain high levels of customer satisfaction. Let’s take a closer look at how businesses are achieving success on Leadshouse.

Centralize All Messaging Channels for Seamless Customer Interactions

Centralizing all pivotal communication channels is crucial, especially for businesses that utilize multiple messaging channels to engage with customers. It grants businesses the ability to respond to customers on any channel from one location without having to juggle multiple messaging platforms. In a nutshell, convenience is a significant advantage.

That being said, MessageBird lacks a mobile application and does not support bespoke channel integrations that most large businesses require. We’ll elucidate why this is significant in the ensuing sections.

Connect WhatsApp, SMS, Google Business Messages and More in One Place

Leadshouse is an authorized WhatsApp Business Solution Provider, affording swift and secure WhatsApp API access. With Leadshouse, businesses can connect with customers across all prevalent messaging channels.

This encompasses conventional channels like email and SMS, alongside messaging channels such as WhatsApp, Facebook Messenger, Google Business Messages, Viber, and Telegram. It also permits you to link numerous channel accounts or numbers, like distinct WhatsApp accounts for each branch or outlet, and respond to customers from one location.

In contrast to Messagebird, which does not facilitate the sending and receiving of voice messages, Leadshouse supports all of the channels’ native features, including sending emojis, voice messages, and more. This enables agents to partake in more informal and genuine conversations, providing customers with an authentic messaging experience distinctive to each channel.

Substitutes MessageBird: Centralize all popular channels

In contrast to MessageBird, which does not facilitate the sending and receiving of voice messages, Leadshouse supports all of the channels’ native features, including sending emojis, voice messages, and more.

This enables agents to partake in more informal and genuine conversations, providing customers with an authentic messaging experience distinctive to each channel.

Integrate Custom Channels like In-app Chat, Chats from E-commerce Platforms and more

If your company possesses its own messaging application or employs an e-commerce platform’s native inbox, like Lazada chat inbox, you can integrate them with Leadshouse. Through Leadshouse’s custom channels integration, you can link any channel with an open API to the platform.

This affords you the capacity to centralize both prevalent and business-specific messaging channels, delivering the convenience of managing all your messages from a solitary shared inbox.

This affords you the capacity to centralize both prevalent and business-specific messaging channels, delivering the convenience of managing all your messages from a solitary shared inbox.

Respond to Customers Anywhere with Mobile App for Agents on the Go

With all messages directed to a single inbox, a mobile application can be invaluable for agents on the move. Agents can receive notifications when they are assigned new conversations, respond to messages at their convenience, and manage their workload from any location.

Additionally, supervisors can oversee agents’ work and performance and aid them as necessary from any location. While a mobile application is a standard feature of most omnichannel platforms, Messagebird does not possess one.

Leadshouse: A MessageBird alternative with a mobile app

Additionally, supervisors can oversee agents’ work and performance, and aid them as necessary from any location. While a mobile application is a standard feature of most omnichannel platforms, MessageBird does not possess one.

Get Notified when Duplicate Contacts are Created and Merge them Seamlessly

Customers seek a seamless omnichannel experience, enabling them to converse with agents effortlessly, without the need to re-identify themselves or repeat background information. With Leadshouse, businesses can acquire a unified customer profile by amalgamating conversations from diverse channels into a single thread.

If a customer previously emailed you but opts to message you on WhatsApp subsequently, you can merge the conversations to effortlessly gain context. This enables you to recognize returning customers, identify recurring issues, and make well-informed decisions while aiding them.

Although Messagebird has a similar feature, businesses must manually search for contacts they wish to merge. Leadshouse, however, automatically detects duplicate contacts and prompts businesses to merge their contact information. Additionally, contact merges can’t be undone on Messagebird but are possible on Leadshouse. If agents accidentally merged two different contacts on Leadshouse, they can easily undo it. This way, you don’t have to delete the merged contacts, lose their conversation histories and recreate new contact profiles. Looking for alternatives messagebird? Try Leadshouse.

Now that you grasp how to provide an omnichannel experience, let’s scrutinize how to automate conversations.

Streamline Processes like Auto Assignment in One Visual Workflow Automation Builder

MessageBird has two automation setups, which can lead to confusion or redundancy when building automation or trying to diagnose automation errors. In contrast, Leadshouse’s Workflows Module allows you to automate complex business processes in one visual Workflow.

You can plan, design, and implement your Workflow from A to Z with any amount of complexity. This includes automating FAQs, pre-chat surveys, chat routing and many more from scratch or via templates.

Messagebird alternative: Messagebird has two different automation setups that can lead to confusion or redundancy. 

In contrast, Leadshouse’s Workflows Module allows you to automate complex business processes in one visual Workflow.  You can plan, design, and implement your workflow from A to Z with any amount of complexity. This includes automating FAQs, pre-chat surveys, chat routing and many more from scratch or via templates.

Automating conversations is crucial when businesses receive more messages than they can handle. However, customers prefer interacting with human agents to address complex issues. To address this, businesses can amalgamate automated messages with human agent support.

Below, we’ll explore all the potential ways to auto-assign conversations instantly on Leadshouse.

Assign New Conversations Equally Among Agents or to Agents with the Least Conversations Open

Leadshouse allows businesses to employ a range of auto-assignment approaches. Two commonly utilized methods are round-robin assignments and assigning customers to agents with the fewest open conversations.

Round-robin assignment guarantees equitable lead distribution. It furnishes sales agents with an equitable opportunity to convert leads and earn their commissions.

Assigning agents with the fewest open conversations enhances the customer experience as customers are promptly connected with available agents. This reduces wait times, resulting in swifter responses and resolutions.

Alternatives MessageBird: Distribute conversations among agents easily

Assign Returning Customers to the Previous Agent in Charge of Their Case

Leadshouse is also ideal for businesses in search of more advanced auto-assignment techniques. For example, businesses can assign new customers to any agent and direct existing customers with a history of interactions to the prior agent overseeing their case.

This way, agents can cultivate a deeper understanding of customers’ requirements and preferences, and form more robust connections with them. It also affords customers a more tailored and effective support experience.

Alternatives MessageBird: Auto-assign customers based on their conversation history

This way, agents can cultivate a deeper understanding of customers’ requirements and preferences, and form more robust connections with them. It also affords customers a more tailored and effective support experience.

Assign High-Value Leads and Customers to a Dedicated Agent

To prioritize high-value customers, businesses can assign them to dedicated agents who are tasked with providing personalized support and guidance. These agents serve as the primary point of contact for high-priority customers, aiding them in fulfilling their requirements and objectives.

Doing so will bolster customer loyalty, elevate the likelihood of repeat business and referrals, and ultimately contribute significantly to revenue. Now that customers can swiftly reach the appropriate agents, let’s explore a potent tool that can benefit customer-facing teams.**

Alternatives MessageBird: Assign high-value leads to a dedicated agent

Doing so will bolster customer loyalty, elevate the likelihood of repeat business and referrals, and ultimately contribute significantly to revenue. Now that customers can swiftly reach the appropriate agents, let’s explore a potent tool that can benefit customer-facing teams.

Automate and Execute Complicated Manual Tasks with a Click

Managers can automate intricate tasks such as appointment scheduling and customer satisfaction surveys, enabling agents to initiate them with a simple click using the Shortcut Trigger while engaging with customers.

This helps liberate agents’ time, allowing them to concentrate on resolving intricate issues and providing exceptional customer service. It also streamlines workflows and diminishes the chance of human error.

Note that MessageBird doesn’t provide the same capability to automate and execute intricate tasks with a click. With that said, let’s examine how this benefits your business.

Transfer Conversations to the Next Shift Easily

If you have numerous unresolved conversations and your shift is nearing its end, you may need to expediently resolve them or allocate them manually to your team. However, these options can be daunting with limited time.

With Leadshouse, you can transfer conversations to the next shift effortlessly. Agents simply need to click a button, fill in a handover form to provide context and let automation assign the conversation to the next agent.

With Leadshouse, you can transfer conversations to the next shift effortlessly. Agents simply need to click a button, fill in a handover form to provide context and let automation assign the conversation to the next agent.

Escalate Complex Cases to Colleagues or Superiors Quickly

The same process applies to case escalation. If a case proves too complex for a Level 1 support agent, the agent can simply click a button to escalate the case to a Level 2 support agent. This way, agents can expedite case escalations and reduce resolution times.

Additionally, agents can also escalate the case to external platforms to seek assistance or insights from another colleague on Slack or other CRMs.

Create Deals and Tickets, Retrieve Contact Information and More on External Platforms

If you’re a sizable business that relies on data enrichment platforms like Clearbit or CRMs like Hubspot, Zendesk and Salesforce, this tool is tailored for you! Leadshouse’s adaptable integration allows you to seamlessly exchange information on external platforms.

Leadshouse’s adaptable integration allows you to seamlessly exchange information on external platforms. You can update customer information, create deals and tickets in external CRMs and more with one click while chatting with customers. This way, customer data across your current software stack stays in sync, saving time and reducing the risk of errors that may result from manual input.

Next, we’ll look at how you can use promotional messages to start conversations with customers on Leadshouse.

Send Promotional Messages on Multiple Channels

Broadcasting promotional messages on multiple channels provides businesses with opportunities to broaden their reach and engage with customers through various touchpoints. This ultimately leads to heightened sales and revenue.

While the ability to support broadcasts on every channel is a feature businesses would expect, MessageBird exclusively supports SMS and WhatsApp broadcasts. Its WhatsApp broadcast is not a native feature, so setting it up necessitates technical expertise, and you cannot schedule and analyze the broadcasts.

This makes it evident that its platform was initially devised for SMS, not instant messaging channels. Now, let’s delve into how to amplify customer engagement via promotional messages on Leadshouse.

Broadcast on WhatsApp, Facebook Messenger, LINE and More

Leadshouse empowers businesses to interact with customers on their preferred platforms through broadcast messages. It supports broadcasts on various channels including SMS, WhatsApp, Facebook Messenger, Telegram, LINE and Viber.

Unlike Messagebird, Leadshouse allows you to send broadcasts in a few clicks, without technical work. Businesses can personalize messages based on each channel’s unique features, schedule and send broadcast messages to target audiences and create a more integrated and cohesive marketing strategy.

Alternatives MessageBird: A MessageBird alternative that supports broadcasts on multiple channels

Unlike MessageBird, Leadshouse allows you to send broadcasts in a few clicks. Businesses can personalize messages based on each channel’s unique features, schedule and send broadcast messages to target audiences and create a more integrated and cohesive marketing strategy.

Get Marketing Performance Insights with Broadcast Analytics

Analyzing past broadcast campaign performance is crucial, as it provides valuable insights for businesses to refine their next campaign’s strategy.

It enables them to identify successful campaigns and obtain insights into the behavior and preferences of their audience. Subsequently, they can optimize their messaging, targeting and channels for forthcoming campaigns based on their findings.

Alternatives MessageBird: Get insights into your marketing performance with broadcast analytics

It enables managers to identify successful campaigns and obtain insights into the behavior and preferences of their audience. Subsequently, they can optimize their messaging, targeting and channels for forthcoming campaigns based on their findings.

Trigger Promotional Messages from Customer Actions on External Platforms

With Leadshouse, businesses can activate promotional messages based on customer actions on external platforms like Shopify, WooCommerce, Magento and more.

For instance, you can trigger an abandoned cart message on customers’ preferred channel if they add items to their cart but don’t complete the purchase. The message can include discounts or other incentives to encourage the customer to complete the purchase.

Customers can select predetermined reply buttons or send a response and be automatically connected to an agent. This way gives customers what they want, enhancing the customer experience and satisfaction.**

MessageBird alternatives: Trigger promotional messages from customer actions on external platforms

Having seen how Leadshouse can improve customer communication, let’s now explore the benefits of using a reliable platform.

Attain Remarkable Success with a Trustworthy Platform and Customer Assistance

Companies that utilize MessageBird and Leadshouse rely heavily on these platforms to oversee their business operations and interact with clientele. Therefore, dependable services and outstanding customer support from these solution providers are paramount.

Nevertheless, MessageBird’s customer support is only available from Monday to Friday, 9 am to 5 pm via email. Additionally, its estimated initial response time ranges from 12 to 48 hours.

In the event of critical issues outside of these hours, companies are unable to reach MessageBird unless they subscribe to a specialized support plan. Note that the most economical plan is priced at $500, with operating hours confined to 7 am to 7 pm, Monday to Friday, and an initial response time of between 8 hours to 24 hours.

The platform also experiences downtime 2-3 times per month, disrupting the capability to send and receive messages for several hours. If platform uptime and customer support availability are of significance to you, let’s explore how Leadshouse stands out as a superior choice.

Resilient Platform Stability for Uninterrupted Operations

Platform reliability is pivotal for seamless operations, as any downtime can adversely affect customer satisfaction and tarnish a brand’s reputation.

Unlike Messagebird, Leadshouse offers a reliable platform designed to handle high message volumes without interruption. This empowers businesses to maintain uninterrupted operations and concentrate on engaging with customers.

In contrast to MessageBird, Leadshouse offers a reliable platform designed to handle high volumes of messages without disruption. This enables businesses to maintain uninterrupted operations and focus on engaging with customers.

Receive Swift Aid with 24/5 Conversational Support

In addition to sustaining a stable platform, providing responsive and effective customer support is vital.

Leadshouse’s support team is accessible around the clock, Monday to Friday, and can assist you in English, Spanish, Chinese, and Arabic. You can also reach out to them on various channels, including WhatsApp, Facebook Messenger, LINE, and more.

In contrast to Messagebird, Leadshouse provides complimentary, top-quality, and prompt assistance to address any challenges you encounter. This encompasses aiding with platform navigation, resolving billing matters, troubleshooting bugs, and more. This allows you to focus on expanding your business and delivering exceptional customer experiences without the worry of any complications.

MessageBird alternatives: Attain top-notch customer support without breaking the bank

In contrast to MessageBird, Leadshouse provides complimentary, top-quality, and prompt assistance to address any challenges you encounter. This enables you to focus on expanding your business and providing top-notch customer experiences.

Secure Specialized Support from a Customer Success Manager

Having a dedicated customer success manager can be a game-changer for enterprises with intricate requirements. Our specialists excel in providing tailored support for planning and setting up workflows, integrating with third-party tools, and more.

With a customer success manager at your side, you can unlock the full potential of the platform and achieve success, much like many of our contented customers. Now that you’ve learned what Leadshouse has to offer, let’s compare the pricing plans to determine which one provides the most value for you.

MessageBird alternative: Collaborate with a dedicated customer success manager for superior outcomes

With a customer success manager at your side, you can unlock the full potential of the platform and achieve success, much like many of our contented customers. Now that you’ve learned what Leadshouse has to offer, let’s compare the pricing plans to determine which solution provides the most value.

The Optimal Solution for Maximum Value

Pricing plans are one of the most pivotal aspects businesses take into account when choosing a product. In this section, we’ll juxtapose Leadshouse and MessageBird’s pricing to aid you in selecting the platform that offers more value.

Leadshouse vs MessageBird: Transparent Pricing Plans

MessageBird has exceedingly intricate pricing that lacks transparency and leaves room for additional charges. Given its total of 17 different fees on its pricing page, we’ll only scrutinize a selection of them.

Initially, MessageBird entices micro-businesses by allowing them to commence for free with 2 user seats, 1,000 free messages collectively across instant messaging channels, and no automation charges for the first 1,000 automation that get triggered.

Automation trigger charges encompass sending automated messages, routing and assigning contacts, and more with MessageBird’s Flow Builder.

Subsequently, once they surpass the complimentary allowances, businesses are billed up to $30 per additional user seat, $0.005 per message on all instant messaging channels, $0.008 per SMS, and an undisclosed fee for automation triggers. Additionally, businesses need to allocate between $500 to $5,000 for average customer support.

MessageBird pricing: An initial plan with features for micro-businesses

Compared to MessageBird, Leadshouse’s pricing is straightforward with no hidden costs, per message fees, automated conversation fees, and more. For example, with the Leadshouse $79 Team plan, businesses gain access to all popular messaging channels, 10 user seats, 5 Workflows automations, and 25,000 broadcast messages per month. It also provides free high-quality support, and Enterprise plan customers receive a customer success manager at no extra charge. Now that you have a grasp of how both their pricing models operate, let’s ascertain which of them is better suited for swiftly expanding businesses.

A Value-Packed Plan for Swiftly Expanding Businesses

While MessageBird’s pay-as-you-go pricing may seem enticing initially, it can swiftly become a burden as businesses experience growth.

For example, you’ll notice charges escalating as your business expands, or as it sends and receives high volumes of messages, automates the majority of conversations and tasks, and requires fundamental customer support assistance on MessageBird.

To attain the same caliber of customer support, 10 user seats, and 2,000 messages on messaging and SMS channels as Leadshouse, you’d need to invest a minimum of $5,253 on MessageBird. This doesn’t even encompass the undisclosed automation fee.

In summary, with Leadshouse, you’ll receive comprehensive and transparent plans that do not levy charges for basic features. This renders it an ideal choice for swiftly growing businesses and medium to large enterprises seeking well-rounded plans that cater to their needs without concealed fees, enabling them to accurately budget for their messaging requirements. Now that you understand what you can accomplish with Leadshouse, let’s explore why it is the optimal solution for you.

To receive Leadshouse’s caliber of customer support, 10 user seats, 1,000 SMS, and 2,000 messages on instant messaging channels, you’d need to invest a minimum of $5,253 on MessageBird. This doesn’t even encompass the undisclosed automation fee.

In summary, Leadshouse offers comprehensive and transparent plans that do not levy charges for basic features. This renders it an ideal choice for swiftly growing businesses and medium to large enterprises seeking well-rounded plans that cater to their needs without concealed fees.

Now that you understand what you can accomplish with Leadshouse, let’s explore why it is the optimal solution for you.

MessageBird Alternatives: Why Leadshouse?

Leadshouse stands out as one of the most versatile customer conversation management software available. Unlike MessageBird, which exclusively supports SMS channel features, Leadshouse encompasses all the capabilities of each messaging channel, including SMS.

Its flexible Workflow automation and integrations empower businesses to centralize all their automation processes. Crucially, Leadshouse maintains high uptime, rendering it suitable for larger businesses receiving substantial message volumes.

Its complimentary, high-quality support is accessible 24/5 to assist customers whenever they require aid, while Enterprise plan users enjoy the dedicated support of a customer success manager.

Equipped with these advantages, businesses can create exceptional customer experiences, foster customer loyalty, and ultimately enhance their revenue. If you’re contemplating transitioning from Messagebird to Leadshouse, get in touch with our support team. You can seamlessly transfer all your channels to Leadshouse, including WhatsApp API accounts, while retaining the same WhatsApp API number. Ready to harness the potential of Leadshouse? Sign up for a 14-day free trial and experience its benefits firsthand.

Alternatives MessageBird: Why Leadshouse is your superior solution

Equipped with these advantages, businesses can create exceptional customer experiences, foster customer loyalty, and ultimately enhance their revenue.

If you’re contemplating transitioning from MessageBird to Leadshouse, get in touch with our support team. You can seamlessly transfer all your channels to Leadshouse, including WhatsApp API accounts, while retaining the same WhatsApp API number.

Ready to harness the potential of Leadshouse? Visit our website today and experience its benefits firsthand.

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