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Crafting Effective Auto Reply Messages for Business on WhatsApp: A Comprehensive Guide

In the fast-paced digital age, customers expect prompt responses when they reach out to businesses. The rise of messaging apps like WhatsApp has transformed the way companies communicate with their clients. People now demand instant replies, even when interacting with businesses. However, there are situations where agents can’t respond immediately due to high message volumes or after business hours. In such scenarios, WhatsApp auto replies prove invaluable. This comprehensive guide provides an in-depth overview of auto reply messages, offering WhatsApp auto reply message samples for different use cases, and step-by-step instructions on how to set them up using the WhatsApp Business App and WhatsApp API.

What is WhatsApp Auto Reply?

WhatsApp’s auto reply feature empowers businesses to send automated responses to acknowledge customer messages or to set expectations regarding response times when live agents are unavailable.

Auto replies can serve as greetings or away messages for your business. In the subsequent sections, we’ll explore various WhatsApp auto reply message samples that cater to different use cases.

WhatsApp Auto Reply Message Samples for Business

In the dynamic world of business, agents often find themselves in diverse situations. With WhatsApp Business, you can craft a wide range of auto reply messages that align with your specific needs. Let’s explore some WhatsApp auto reply message samples tailored for businesses:

Types of WhatsApp auto reply message sample for business

General Replies

  • “Hi [name]! Thanks for reaching out to us. We’ll be with you shortly.”
  • “We’re currently experiencing a high volume of chats and may not be able to respond immediately. We will get back to you as soon as we can.”
  • “Hey! We’ve received your message and will contact you within 2 hours.”

Out of Office or Non-business Hours

  • “Hey there [name]! Thanks for reaching out to us. We’re currently out of the office. We’ll reach out to you as soon as we can.”
  • “You’ve reached us while we’re away. 😟 We’re available every day from 9:00 a.m. to 6:00 p.m. We’ll be happy to assist you when we’re back.”
  • “Merry Christmas!🎅🎄We’re away for the next few days and will return on [date]. We look forward to serving you when we’re back. 🙂”

Product or Service Inquiries

  • “Thank you for contacting our store! Our team will be happy to help you with your inquiry. We’ll get back to you with more information shortly.”
  • “Hi [name]! Thank you for your interest. We’ll get back to you shortly with more information.”
  • “Thanks for messaging us! Our team will be with you within the hour. While you wait, please take a look at our product catalog here [link].”

Customer Support

  • “Thanks for reaching out! You can be assured that we’ll handle your request within an hour.”
  • “Hi there! Thank you for contacting our support team. We’re on it and will get back to you ASAP. In the meantime, have a great day 🙌!”
  • “Hey [name]! Our support team is on the case and will respond to your message shortly. Thank you for your understanding!”

Feel free to edit or customize these samples to better align with your unique requirements. Now that you have a glimpse of what WhatsApp auto reply message samples look like, let’s delve into the next steps.

Tips for Crafting Effective Auto Reply Messages

If the provided samples don’t quite fit your specific needs, here are some tips to keep in mind when creating auto reply messages that will resonate with your customers:

1. Keep it short and simple

Your auto reply message should be concise, clear, and straight to the point. Avoid lengthy explanations or unnecessary details.

2. Set expectations

Inform your customers when they can expect a response. This helps manage their expectations and reduces frustration if an immediate response isn’t possible. Honesty and transparency go a long way in building trust.

3. Add a personal touch

Customers and prospects appreciate a personalized touch. Making your auto reply message sound like you’re addressing them directly can enhance the customer experience and create a more human connection.

Now that you have a firm grasp of how to craft effective auto reply messages, the next step is setting them up. Let’s explore that process in detail.

WhatsApp Business App Auto Reply

Selecting the Right WhatsApp Business Product

Before diving into setting up auto-reply messages, it’s essential to choose the right WhatsApp Business product based on your business size. If you are a sole proprietor or have a small team of five or fewer members, the WhatsApp Business App is the ideal choice. However, if your business has more than five users, you should opt for the WhatsApp Business API.

Set up auto reply in WhatsApp Business

Setting Up Auto Reply in WhatsApp Business App

Setting up an auto-reply message in the WhatsApp Business App is a straightforward process. Follow these steps:

1. Open the WhatsApp Business App and tap on the three dots located in the top right corner.

2. Tap on “Settings,” then select “Business Tools,” and finally, choose “Away Messages.”

3. Activate the toggle switch next to “Send Away Message.”

4. Tap on the pencil icon to create a customized auto-reply message.

How to set up auto reply messages in WhatsApp Business App

Once your auto-reply message is created, it will be sent to anyone who messages you while you are away. This feature ensures that your customers receive a timely response, enhancing their overall experience with your business.

WhatsApp Business API Auto Reply on Leadshouse

For businesses with more extensive operations and customer interactions, the WhatsApp Business API is the preferred choice. However, the API does not offer a user interface for setting up auto-replies, which is where platforms like Leadshouse come into play. Leadshouse is a customer conversation management software that integrates seamlessly with the WhatsApp Business API, allowing businesses to send and receive messages effectively.

In conclusion, setting up auto-reply messages in WhatsApp for business can significantly improve your customer communication and streamline your operations. Whether you choose the WhatsApp Business App for smaller businesses or the WhatsApp Business API integrated with platforms like Leadshouse for larger enterprises, auto-reply messages ensure that your customers receive timely responses, even when you’re not available.

Businesses that operate within specific business hours can benefit from tailored away messages, which provide a professional touch by informing customers when to expect a response.

By following the step-by-step instructions provided in this guide, you can take full advantage of this powerful feature in WhatsApp Business and enhance your customer service, ultimately leading to increased customer satisfaction and business success. Visit our website today!


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