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Business-Focused Instant Messaging: Top Choices

Billions of individuals worldwide employ instant messaging applications, platforms, and software to interact with one another on a daily basis. This presents a significant opportunity for enhancing customer outreach and internal communication. So, what constitutes the optimal instant messaging platform for business? This article will provide insights into instant messaging for business applications, encompassing both customer-facing and team-oriented facets.

Understanding Business Instant Messaging

If you’re acquainted with popular instant messaging applications such as WhatsApp, Messenger, or Microsoft Teams, you’re already familiar with the concept of instant messaging. These applications, in addition to serving personal communication needs, can be harnessed effectively for business operations.

From sales and customer support to internal communication, business messaging offers a plethora of advantages. But how does it compare to conventional communication channels like phone calls and emails?

Instant Messaging vs. Traditional Channels

Conventional communication methods, like email and phone calls, have traditionally served as the formal means of interaction within the business realm. However, these methods have fallen out of favor due to their sluggishness and inefficiency.

Instant messaging, on the other hand, provides real-time, mobile-centric communication that simplifies the process of exchanging messages without the complications associated with traditional channels.

Now, let’s delve into the top instant messaging software options available for engaging with customers.

Instant Messaging Platforms: The 7 Premier Apps for Customer Messaging

Conversational sales and support are witnessing a surge in popularity, with a plethora of instant messaging software designed for businesses to connect with their customers. Despite sharing a fundamental purpose, these applications exhibit distinct features that necessitate careful consideration.

7 best instant messaging software to communicate with customers

So, which instant messaging application is most suitable for your business? Here are some noteworthy examples of instant messaging platforms to contemplate.

Instant Messenger for Business: WhatsApp Business

WhatsApp is a globally renowned messaging platform with a user base of 2.4 billion people. Its appeal to businesses is evident. To tap into this vast audience, consider utilizing WhatsApp Business.

There are two distinct WhatsApp Business products tailored to businesses of all sizes, catering to WhatsApp’s extensive user base, including integration with other Meta channels such as Facebook and Instagram.

Instant messaging software: WhatsApp Business

The WhatsApp Business App is cost-free and designed for small businesses. However, for larger enterprises handling a significant volume of messages, the WhatsApp API is the more advantageous option.

WhatsApp Business proves invaluable for essential business functions such as marketing, sales, and support. Yet, its capabilities extend far beyond. By utilizing the WhatsApp API, you can seamlessly integrate it with your technological infrastructure, linking up with your current CRMs and e-commerce platforms.

Instant Messenger for Business: Messenger

Messenger, owned by Meta, shares numerous similarities with WhatsApp, including its large user base of over 2 billion monthly active users. It is globally accessible, particularly in North America and Europe, offering businesses multiple ways to engage with customers.

Instant messaging software: Messenger

Employing Facebook’s functionalities opens up avenues to connect with a broader customer base. Enterprises can interact with their clientele via QR codes, chat links, chat widgets, comments, and advertisements. These tools serve as invitations for customers to engage in conversations, enabling businesses to offer sales guidance, support, and even promote their products or services.

Instant Messenger for Business: Instagram Business Chat

Instagram Business Chat, a potent instant messaging app for businesses, enables customer interaction on the Instagram platform. With features like Reels, Stories, and Instagram Direct Messaging, it caters to over 2 billion monthly active users worldwide.

Instant messaging software: Instagram Business Chat

Instant Messenger for Business: WeChat Official Account

If your customer base is concentrated in China, WeChat is a clear choice, commanding an 80% market share in the country. Beyond messaging, WeChat functions as a social media platform, payment gateway, and even a ride-hailing service, making it a versatile tool for conducting business in China.

Instant messaging software: WeChat Official Account

Instant Messenger for Business: Telegram

Telegram prioritizes privacy and security in its instant messaging experience, offering end-to-end encryption for secure customer communication. Although it lacks a dedicated business app, businesses can utilize Telegram bots to establish branded accounts.

Instant messaging software: Telegram

Instant Messaging Platforms: LINE

For businesses targeting markets in Japan, Taiwan, or Thailand, a LINE Business Account can be invaluable. LINE extends beyond instant messaging, incorporating digital payment services, ride-hailing, cryptocurrency trading, and advertising.

Instant messaging software: LINE

Instant Messaging Platforms: Viber

Viber boasts over a billion users worldwide, with a strong presence in Eastern Europe, the Middle East, and Southeast Asia. Businesses can leverage Viber Business Messages and Viber Chatbots for transactional, promotional, and conversational customer messaging.

Instant messaging software: Viber

Internal Business Messaging Platforms: The 7 Top Apps

Instant messengers are not solely for customer communication; they are indispensable tools for internal team collaboration. These messaging software solutions provide a range of features that boost productivity and collaboration within your organization.

7 platforms for internal business messaging


Slack offers real-time messaging, file sharing, and seamless integrations with various business tools. It facilitates internal collaboration through channels, private groups, and direct messaging.

Instant messenger for business: Slack

Microsoft Teams

Microsoft Teams integrates chat, video conferencing, file sharing, and project management tools within the Microsoft 365 suite. It fosters collaboration with both internal and external parties.

Instant messenger for business: Microsoft Teams


WeCom, the enterprise version of WeChat, delivers secure communication for businesses. It supports video calls, file sharing, and third-party app integrations, along with office automation features.

Instant messenger for business: WeCom

Google Chat

Google Chat, previously known as Hangouts Chat, is Google’s communication service offering group chats, Google Workspace integration, and task management via Spaces.

Instant messenger for business: Google Chat

Workplace from Meta

Workplace from Meta, formerly Facebook Workplace, provides features like video calls, group chats, and third-party app integration for businesses. It also offers a Knowledge Library for centralized information storage.

Instant messenger for business: Workplace from Meta


ProofHub is an all-in-one project management and collaboration tool that simplifies project planning, task management, stakeholder communication, and more.

Instant messenger for business: ProofHub


Mattermost is an open-source platform that allows technical teams to customize their instant messaging software to a high degree. It offers both self-hosted and cloud-based solutions.

Instant messenger for business: Mattermost

Choosing the Right Instant Messaging App

Selecting the most suitable instant messaging application for your business hinges on your specific requirements, target audience, and geographic focus. Whether it’s for customer communication or internal collaboration, the applications listed above provide diverse features to cater to various business needs.

Evaluate your objectives, weigh the pros and cons, and choose the instant messenger that aligns best with your organization’s communication strategy. Ideally, the chosen app should be versatile enough to support both customer messaging and internal communication, streamlining your overall communication efforts. Consider tools like Leadshouse to consolidate these efforts and enhance your organization’s communication efficiency.

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