You’re likely perusing this blog seeking a potent and dependable software akin to Leadshouse for handling customer conversations. This post on alternatives to Leadshouse will first furnish you with an introduction to Leadshouse to acquaint you with its capabilities. Following that, we’ll delve into a selection of Leadshouse substitutes for your consideration, helping you ascertain which platform best suits your business.
Leadshouse Alternative: What is Leadshouse?
Leadshouse is a digital marketing agency designed for managing customer conversations, tailored for large businesses striving to deliver exceptional customer experiences through messaging. It centralizes all your messaging channels, enabling you to respond to messages from a unified inbox. It also supports automation for intricate business processes and provides a steadfast platform with dependable customer support, among other features.
Leadshouse: A software for managing customer conversations tailored for large businesses
Businesses across industries can leverage it for various purposes, including marketing, sales, support, and transactional notifications. Now that you’re acquainted with what Leadshouse entails, let’s explore how it can benefit businesses with multifaceted processes.
Leadshouse Overview: How it Benefits Your Business
Leadshouse is a versatile software, bringing significant advantages to its global clientele. From streamlining communication across channels to enhancing customer engagement, Leadshouse has proven its worth to businesses worldwide. Allow me to elucidate how you can replicate this success on Leadshouse.
1. Centralize All Messaging Channels for a True Omnichannel Experience
Leadshouse allows you to link up all the communication channels your customers utilize. You can connect conventional channels like email, webchat, and SMS, along with instant messaging channels such as WhatsApp, Instagram, Facebook Messenger, and Google Business Messages.
Reply to messages from one omnichannel inbox
You can also oversee multiple channel accounts, such as individual WhatsApp accounts or numbers for each branch or outlet. Additionally, it empowers you to connect custom channels like your business’s proprietary messaging inboxes or native inboxes from e-commerce platforms like Lazada chat. By centralizing all channels, you can address messages from a solitary omnichannel inbox via a browser or the Leadshouse app (mobile).
You can also manage multiple channel accounts like individual WhatsApp accounts or numbers for each branch or outlet. Plus, it lets you connect custom channels, like your business’ own messaging apps or e-commerce platform native chat inboxes like Lazada chat.
By centralizing all channels, you can reply to messages from a single omnichannel inbox via a browser or mobile app. Now that all the channels are centralized, let’s look at a powerful tool to identify returning contacts across these channels.
2. Merge Conversations from WhatsApp, Instagram and Other Channels in a Single Thread
It’s inevitable to have the same person contact you on two different channels, especially when you maintain a presence on multiple platforms. This makes delivering an omnichannel experience challenging as isolated conversations ensue. Fortunately, Leadshouse can easily discern returning customers on any channel.
A contact merge feature that is superior to other Leadshouse alternatives
Businesses can identify duplicated contacts and amalgamate customer profiles by consolidating conversations with the same customer from diverse channels into a unified thread. For example, if a customer contacted you previously on WhatsApp but opts to message you on Instagram next, you can seamlessly consolidate the conversations to glean context. This practice also aids in detecting recurring issues and making informed decisions when assisting them.
If a customer contacted you previously on WhatsApp but opts to message you on Instagram next, you can seamlessly consolidate the conversations to glean context. This practice also aids in detecting recurring issues and making informed decisions when assisting them.
3. Streamline Processes in One Visual Automation Builder
Leadshouse’s Workflows afford you the capability to automate intricate business processes through a visual automation builder. You can strategize, devise, and implement a Workflow with varying degrees of complexity from the ground up or via templates. For instance, you can create specific automation journeys for customers based on their messages or responses in pre-chat surveys. Subsequently, you can automatically direct and allocate them to the appropriate team and agent promptly.
Advanced Workflow automation for complex business processes
For instance, you can create specific automation journeys for customers based on their messages or responses in pre-chat surveys. Subsequently, you can automatically direct and allocate them to the appropriate team and agent promptly.
In addition to automating conversations, businesses can also automate intricate tasks for sales and support agents. Let’s delve into this aspect further.
4. Automate and Execute Complicated Tasks with a Click
Managers can create automation for intricate tasks like customer satisfaction (CSAT) surveys, shift transfers, and case escalation, enabling agents to launch them with a single click while engaging with customers. Businesses can even escalate cases to external platforms like Slack and facilitate information exchange between CRMs and Leadshouse to retrieve updated contact profiles or generate deals and tickets in external CRMs. For internal collaboration, agents can tag colleagues for support, leave internal comments for seamless handovers, and append conversation summaries to offer quick context when concluding a conversation. Managers can oversee and guide live conversations from the Supervisor Dashboard, keeping tabs on agent workload, productivity, and case resolution time through the Reports and Analytics Module.
For internal collaboration, agents can tag colleagues for support, leave internal comments for seamless handovers, and append conversation summaries to offer quick context when concluding a conversation. Managers can oversee and guide live conversations from the Supervisor Dashboard, keeping tabs on agent workload, productivity, and case resolution time through the Reports and Analytics Module.
Next, let’s explore Leadshouse’s promotional messaging capabilities.
5. Send Promotional Messages on Multiple Channels
With Leadshouse, businesses can disseminate broadcast messages across a spectrum of channels, including SMS, WhatsApp, Facebook Messenger, Telegram, LINE, and Viber. It also facilitates sending broadcasts on the last channel a customer interacted with. This enables businesses to pinpoint the channels where customers are most active, ascertain which channels their target demographic frequents, and tailor messages to the unique features of each channel. Subsequently, they can schedule and send broadcast messages to target audiences. Furthermore, Leadshouse provides the means to gauge the success of your marketing campaigns and acquire insights and data to enhance the strategy for your subsequent campaign.
Leadshouse supports broadcasts on more channels compared to other alternatives
Businesses can pinpoint the channels where customers are most active, ascertain which channels their target demographic frequents, and tailor messages to the unique features of each channel. Subsequently, they can schedule and send broadcast messages to target audiences easily. Leadshouse also allows you to measure your marketing campaign success and get insights and data to help improve your next campaign’s strategy.
Businesses can also trigger promotional messages based on customer actions on e-commerce platforms like Shopify. For instance, you can dispatch an abandoned cart message with a discount or other incentives to customers who add items to their cart but don’t complete the purchase.
Trigger messages based on customer’s actions from external platforms
Additionally, businesses can trigger promotional messages based on customer actions on e-commerce platforms like Shopify. For example, you can send an abandoned cart message with a discount or other incentives to customers who add items to their cart but didn’t complete the purchase.
With a comprehensive understanding of Leadshouse’s capabilities, it’s time to explore the most important qualities platforms like Leadshouse should have.
6. Reliable Platform and Customer Support
Unwavering services and superb customer support from solution providers like Leadshouse are pivotal, given that businesses heavily depend on the platform to oversee their operations and communicate with customers. Leadshouse proffers a reliable platform engineered to handle high message volumes without disruption. This empowers businesses to sustain seamless operations and concentrate on engaging with customers.
In addition to upholding a stable platform, delivering responsive and effective customer support is paramount.
Leadshouse’s support squad is accessible from Monday to Friday, around the clock, and can assist you in English and Chinese. You can also reach them across a range of channels including WhatsApp, Facebook Messenger, LINE, and more.
Now that you’re apprised of Leadshouse’s offerings, let’s examine some of its alternatives.
Leadshouse Alternative: 4 Alternatives to Consider
In this section, we’ll delve into four alternatives to Leadshouse, encompassing WATI, Trengo, Sleekflow, and MessageBird. As we evaluate these platforms, we’ll scrutinize six critical factors.
Leadshouse alternatives: 4 alternatives to consider
These include the breadth of channels they support, their proficiency in recognizing returning contacts across channels to avert isolated conversations, the simplicity of configuring automation, promotional messaging capabilities, platform stability, and the availability of customer support.
Let’s explore the specifics below.
Leadshouse Alternatives: WATI
WATI, an acronym for WhatsApp Team Inbox, is a solution purpose-built for the WhatsApp Business API. It empowers you to employ WhatsApp with multiple users while harnessing all the features accessible through the WhatsApp API, such as broadcasts and interactive messages. You can also implement automation devoid of any coding to streamline WhatsApp conversations and agents’ tasks.
While WATI may suffice for businesses exclusively utilizing WhatsApp for customer communication, relying solely on a single messaging channel brings potential issues. This encompasses losing the capacity to communicate with customers should the channel experience downtime, restricting access to customers active exclusively on that channel, and compelling customers to utilize a solitary channel to contact you.
Furthermore, WATI incorporates superfluous automation features, leading to complexity in setting up automation. The platform is also inclined to sluggishness when inundated with high message volumes. In addition, their customer support is reputed for its subpar availability, exclusively accessible from Monday to Friday, 9 am to 5 pm Indian Standard Time GMT +5.30. Support is solely provided through email or WhatsApp, with the WhatsApp support experience hindered by automation hindrances. WATI’s pricing commences at $40 per month for 5 users, which is equitable for smaller teams. However, costs can escalate swiftly with an expanding team. For medium to large enterprises, Leadshouse emerges as a superior alternative to WATI.
Leadshouse alternative: WATI pros and cons
Additionally, WATI has redundant automation features which make setting up automation very confusing. The platform also tends to slow down when it receives high volumes of messages.
To add fuel to the fire, their customer support is known for its below-average customer support with availability from Monday to Friday 9 am to 5 pm Indian Standard Time GMT +5.30.
It only provides support via email or WhatsApp and its WhatsApp support is frustrating as the automation doesn’t let you connect to an agent easily.
WATI’s pricing starts at $40 a month for 5 users, which is fair if your team is small. But, your bill can rack up quickly if you have a lot of users or as your team grows. For medium to large businesses, Leadshouse is a better alternative to WATI.
Leadshouse Alternatives: Trengo
Trengo is a platform engineered to assist businesses in managing customer interactions across multiple channels. It’s tailored for small businesses with uncomplicated business processes. Trengo lends support to various channels, including voice calls, SMS, email, WhatsApp, Instagram, Messenger, Telegram, WeChat, Google Business messages, and custom channels. It allows businesses to consolidate conversations from the same channel. Furthermore, it facilitates the dispatch of broadcasts via SMS and WhatsApp. In terms of automation, it provides rule-based automation for streamlining conversations.
While Trengo encompasses most popular channels, it doesn’t support LINE and Viber. This may present a limitation for businesses operating in regions where LINE and Viber are predominant, potentially hindering the creation of a comprehensive omnichannel experience. Unlike Leadshouse, Trengo doesn’t permit the merging of conversations from two different channels, only allowing merges from the same channel. In the process of setting up automation, businesses have to navigate through multiple modules, which may lead to confusion or redundancy. Should similar automation be configured in both spaces, discerning which module is responsible for a particular action or event when issues arise could prove challenging. The platform is also prone to experiencing downtime 2-3 times a month, resulting in interruptions to message sending and receipt. Moreover, customer support is only accessible from Monday to Friday, 9 am to 5.30 pm Central European Time GMT +1. Trengo’s basic plan initiates at $90 monthly for 5 users and 5 channels, excluding WhatsApp and SMS broadcasts. For medium to large businesses with intricate needs, Leadshouse emerges as a more fitting alternative to Trengo.
Leadshouse alternatives: Trengo pros and cons
Unlike Leadshouse, Trengo doesn’t allow merging conversations from two different channels. It only allows conversation merges from the same channel.
When setting up automation, businesses have to work on multiple modules, which can lead to confusion or redundancy. If you set up similar automation in both spaces, it may be difficult to determine which is responsible for a particular action or event when something goes wrong.
Additionally, the platform often crashes whenever it receives high volumes of messages. If you need
help from its customer support, you can only reach them on Monday to Friday, 9 am to 5.30 pm Central European Time GMT +1.
Trengo’s cheapest plan starts at $90 a month for 5 users and 5 channels. It does not include WhatsApp and broadcasts on SMS and WhatsApp. If you’re a medium to large business with complex needs, then Leadshouse is more suitable than Trengo.
Leadshouse Alternatives: Sleekflow
SleekFlow is an omnichannel communication platform designed to help brands manage multiple channels from a unified platform. Similar to Trengo, it caters to small companies with straightforward business processes. Businesses can connect SMS, WhatsApp, Instagram, Messenger, LINE, Telegram, WeChat, and Viber to its platform to receive messages in one place. It enables broadcasts on SMS, WhatsApp, WeChat, and LINE, and offers broadcast analytics. To automate conversations from these channels, businesses can employ Sleekflow’s rule-based automation.
Although Sleekflow is an omnichannel platform, it does not support email, Google Business Messages, and custom channels. Furthermore, it lacks the capability to merge duplicate contacts across channels, a crucial feature for businesses aiming to deliver a complete omnichannel experience. Sleekflow’s automation is rule-based, rendering it unsuitable for businesses with intricate processes. The platform is also ill-equipped to handle high message volumes, tending to slow down and crash when inundated. Customer support is accessible only on Mondays to Fridays, 9 am to 6 pm Hong Kong Time GMT +8. This implies that businesses encountering critical issues beyond these hours cannot seek assistance. While Sleekflow touts a free plan, it excludes WhatsApp, a paramount messaging channel. The most economical paid plan commences at $79, comparable to Leadshouse’s pricing plan, but it is confined to 3 users, 5 messaging channels, and 5,000 broadcasts. For growing businesses in need of a platform with advanced capabilities, Leadshouse presents a more scalable solution than Sleekflow.
Leadshouse alternative: Sleekflow pros and cons
Although Sleekflow is an omnichannel platform, it does not support email, Google Business Messages and custom channels. Additionally, it does not support merging duplicate contacts across channels, which is a must-have feature for businesses that want to provide a complete omnichannel experience.
Sleekflow’s automation is rule-based, making it unsuitable for businesses with complex processes. It also cannot support high volumes of messages as it tends to slow down and crash when processing them.
Its customer support is also only reachable on Mondays to Fridays, 9 am to 6 pm Hong Kong Time GMT +8. So, if there are critical issues outside these hours, businesses cannot contact them.
Finally, although Sleekflow takes pride in its free plan, it does not include WhatsApp, which is the most popular messaging channel. Its cheapest plan costs $79, which is similar to the Leadshouse pricing plan, but it’s limited to 3 users, 5 messaging channels and 5,000 broadcasts.
If your business is growing and needs a platform with advanced capabilities, Leadshouse is a more scalable solution than Sleekflow.
Leadshouse Alternatives: MessageBird
MessageBird was initially conceived for SMS messaging and excels in that domain, often serving as a go-to platform for SMS messaging. However, it accommodates all prevalent communication channels while affording omnichannel features such as contact merging. Businesses can dispatch SMS and WhatsApp broadcasts and institute automation to streamline tasks and conversations.
While MessageBird caters to all popular channels, it does not support custom channels. This may affect businesses that possess their own messaging channel or app, or those aiming to integrate additional channels with the platform. In contrast to Leadshouse, where businesses are prompted to merge duplicate contacts, MessageBird necessitates manual contact searches for merging, and merges cannot be undone.
Despite its support for popular channels, MessageBird exclusively endorses broadcasts on SMS and WhatsApp. Additionally, configuring WhatsApp broadcasts demands technical proficiency as it is not an innate feature, highlighting an incapacity to comprehensively support instant messaging channel functionalities. Analogous to Trengo, MessageBird segregates automation setup into two distinct spaces, engendering potential room for errors or redundant automation. The platform is also susceptible to periodic downtime, occurring 2-3 times a month, leading to disruptions in message transmission and receipt. Furthermore, its customer support is solely accessible from Monday to Friday, 9 am to 5 pm via email, with an anticipated initial response time spanning from 12 to 48 hours. For more comprehensive support, subscription to a dedicated support plan is requisite, with costs ranging from $500 to $5000 per month. Finally, MessageBird’s pay-as-you-go pricing encompasses a total of 17 different charges, constituting a confusing and non-transparent structure. For businesses necessitating potent software proficient in fully supporting instant messaging channel features, Leadshouse stands as a superior alternative to MessageBird.
Leadshouse alternatives: MessageBird pros and cons
Despite supporting all the popular channels, it only supports broadcasts on SMS and WhatsApp. Plus, setting up WhatsApp broadcasts requires technical knowledge as it is not a native feature. This makes it clear that it cannot fully support instant messaging channel capabilities.
Similar to Trengo, Messagebird has two different spaces to set up automation, leaving room for mistakes or redundant automation. The platform also experiences downtime 2-3 times a month, disrupting the ability to send and receive messages for several hours.
Additionally, its customer support is only reachable from Monday to Friday, 9 am to 5 pm via email with an estimated first response time of 12 hours to 48 hours. For better support, you need to subscribe to a dedicated support plan that ranges from $500 to $5000 per month.
Lastly, MessageBird’s pay-as-you-go pricing has a total of 17 different charges, which is confusing and lacks transparency. If you need a powerful software that fully supports instant messaging channel features, Leadshouse is a better alternative to MessageBird.
Leadshouse Alternative: Which Alternative is the Best for Your Business
As evidenced, some of the alternatives cater to small businesses with modest needs, while others are tailored to specific channels. Although opting for a platform based on your current needs may seem viable, this approach may pose challenges as your business expands.
For instance, transitioning to a new platform entails a significant investment of effort, spanning data migration, personnel training, and process reconfiguration. This may disrupt your operations, resulting in a temporary reduction in productivity. Consequently, it is judicious to select a scalable solution from the outset or one equipped with exemplary customer support to guide you through the transition.
Leadshouse shines as one of the most adaptable customer conversation management software options available. It embraces all the prevalent channels, automatically discerns duplicate contacts across channels, and furnishes robust Workflow automation for consolidating all your automation processes in one location.
Most notably, compared to its counterparts, Leadshouse boasts the highest uptime and customer support availability, ensuring seamless business operations and readily available assistance whenever needed.
With these capabilities, businesses can forge superior customer experiences, foster customer loyalty, and ultimately augment their revenue. Are you ready to experience the prowess of Leadshouse? Visit our website today and witness its benefits firsthand.